A specialist product assistant for every job on your site.
Run one for product support, another for warranty, another for installers or distributors — each answering only from the information you approve, each showing its source, and each asking for help instead of guessing. Your customers get the right expert for their question, not one generic chatbot.
The assistant in the corner of this page is the product, loaded with our own documents; use our chatbot as your demo, and judge it on the answers you get. Your content is isolated to your account and is not used to train a shared model.
Your product information exists. Finding the right answer is the hard part.
The manual has the answer on page 40. The customer gave up on page 6. A contractor on a roof does not have time to scroll, and a distributor is asking the same question your team answered last week.
General AI tools will fill that gap with confidence, whether or not the source is real. That is the part manufacturers cannot afford: an answer that sounds right and is not.
Useful answers, with the evidence attached.
Approved information only
Answers come from the manuals, spec sheets, warranty terms, and web pages you publish. Nothing else.
A source on every supported answer
Each answer points back to the document it came from, so your team can check it and your customer can trust it.
Installed with one script
Paste a single line into your site. The script carries no documents and no credentials.
A person when it matters
When the answer is not in your material, the assistant routes the question to the inbox you choose.
From your documents to a working assistant.
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Upload approved information
Manuals, training material, warranty policies, product data, and web pages.
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Organize it
Group content by product, brand, audience, or assistant so each one answers from the right material.
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Review and publish
You decide what goes live. Draft content is never used in an answer.
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Add the script
One line on your site puts the assistant in front of customers.
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Learn from the gaps
Questions it could not answer show you exactly what to document next.
You decide what goes in, and what goes live.
Everything the assistant can say traces back to a document you uploaded and published. Drafts stay private. A document still processing is never used in an answer. The library is the whole source of truth, and it is yours to control.
See what customers ask, and what you have not covered yet.
The reporting checks whether the assistant can find its own answers, and shows you the questions it could not support. That last part is the useful one: it tells you exactly which document to write next.
One platform, an assistant for each job.
Each assistant answers from its own set of approved material, so the warranty assistant never improvises a spec and the product assistant never invents a policy.
Product support
Answers specs, compatibility, and how-to questions straight from your documentation.
Warranty information
Explains coverage, terms, and claims using your published warranty material.
Contractor and installer
Gives field crews the install detail, torque values, and clearances they need on site.
Distributor
Handles the repeat product questions distributors ask, without tying up your team.
Built to protect the information behind the answer.
Customers hand you their product knowledge on the understanding that it stays theirs. The platform is built around that.
Read the security overview- Private storage for every document
- Strict separation between accounts
- Assistants limited to the website domains you approve
- Short-lived sessions on the public widget
- Content is not used to train a shared model
- Full export and permanent deletion, on your request
- Audit logs for privileged actions
- A path to customer-hosted deployment for enterprise
Trust includes knowing when not to answer.
When your approved information does not support a response, ProductChat IQ says so plainly and offers the support options you have set up. A confident wrong answer does more damage than an honest "let me get someone", and the product is built to know the difference.
Add product support without rebuilding your site.
One script tag puts the assistant on any page. It contains no documents, no model credentials, and no privileged logic; everything that matters stays on the server, behind your approved-domain settings.
<script
src="https://widget.productchatiq.com/loader/v1.js"
data-assistant="your-assistant-id"
async></script>Built by a studio that works with manufacturers.
ProductChat IQ is made by OrangeFin, a technology and marketing studio in Toronto. We build for companies with real products and real customers, so this is shaped around how a manufacturer actually works: approve your information, keep control of it, and put it to use without handing it to a system you cannot see into.
We are taking on an early group of customers now. If you get in at this stage, you get our direct attention and a say in where the product goes next.